You, or a family member, are about to purchase mental performance services or products. We are excited for you to join our community! To ensure a positive environment and effective working relationship, please read the following information carefully and ask questions if anything is unclear.
MENTAL PERFORMANCE CONSULTING
Mental performance consulting focuses on helping individuals develop mental, life, and self-regulation skills to improve performance, enjoyment, and personal growth. All of SPC LLCs services use evidence-based strategies to help manage thoughts, emotions, and behaviors related to performance and well-being. Mental performance consulting is not therapy and does not involve diagnosing or treating mental health disorders.
APPOINTMENTS
Private sessions are 1 hour; sessions may be split into 30-minute meetings if mutually agreed upon. The durations for group/team workshops and programs are determined by the organizational leader and consultant during the initial meeting. Sessions are scheduled by the client through the client portal. Failure to schedule or attend sessions does not remove financial responsibility for the package or program.
CANCELLATIONS
Clients may cancel or reschedule sessions through the client portal. If you find that you need to cancel an appointment, please give as much notice as possible so that we can schedule clients who may be waiting for an appointment. No refunds will be provided for canceled sessions/programs.
TECHNOLOGY
Virtual sessions take place via Google Meet; other virtual methods are available if mutually agreed upon. If technological issues occur on either end, the session will be rescheduled at no cost. While secure platforms are used, there may be limits to technology security beyond our control.
COMMUNICATION BETWEEN SESSIONS
If package or program includes ongoing support, the consultant may be contacted via email or the client portal between sessions or workshops. Response time is typically 24–48 hours.
PAYMENTS
Payment is required at the time of purchase. Discounts may be offered when applicable. We accept credit and debit card payments. Services are self-pay; insurance is not accepted.
THERAPY VS. MENTAL PERFORMANCE CONSULTING
Services are provided within a mental performance consulting framework, not a clinical or therapy framework. No mental health diagnoses are made, and services are not a substitute for therapy, counseling, medical, or legal care. Referrals to licensed mental health professionals can be provided upon request.
CLIENT RESPONSIBILITIES
Clients are responsible for their own decisions, actions, and outcomes. To benefit fully from services, clients agree to communicate honestly, be open to feedback, and actively participate in sessions.
CONFIDENTIALITY
All information regarding the specific nature of your mental performance sessions or workshops is maintained by Savvy Performance Consulting LLC and is considered confidential unless specified by a client or parent in writing. Information shared virtually or in-person with Savvy Performance Consulting LLC follows the
Association for Applied Sport Psychology (AASP) Ethics Code. This relationship is not legally privileged like therapy or legal services. Confidential information may be disclosed if required by law, if there is concern for safety, or if illegal activity is involved.
RECORDS
The consultant may keep notes and records related to services. Records are stored securely, follow ethical guidelines, and remain the property of the consultant.
LIABILITY
No specific outcomes or results are guaranteed. Consultant liability is limited to the amount paid for services.